About Us
For more than 15 years, Open Source Solutions’ computer support experts have been a reliable and affordable source of network troubleshooting and IT consulting services for small to medium sized businesses. Open Source Solutions offers phone support and remote troubleshooting for UNIX, Linux, and Windows environments anywhere in the United States. Our support staff has the experience to help you analyze and resolve network problems quickly and efficiently.
Remote Possibilities
Traditional delivery of IT support services to small businesses is based on the efforts of a local on-site consultant on whom a client company relies for virtually all network support. This exclusively on-site model is fraught with problems due to the absence of a complementary remote support organization. Many issues that could be resolved immediately via a skilled team of remote support engineers are often unnecessarily prolonged while waiting for a local consultant to show up in person. The resulting losses in productivity are often compounded by a cost structure that typically requires minimum on-site bill times that can turn a 10-minute problem into a 2-hour expense.
Open Source Solutions’ business model of billing by the minute and charging only for service actually delivered allows Open Source Solutions’ remote support experts to solve hundreds of small problems daily at the lowest possible cost. Further, the confidence of having ready access to a team of technical professionals opens the door to a new realm of powerful IT solutions that many small organizations might otherwise shy away from for fear of having inadequate support resources.